What it means to be mission-centric

Edge Intelligence  |  August 15, 2023

The security and well-being of our nation are directly impacted by our ability to deliver on customer promises. Thus, ensuring our perfect alignment with those customers’ challenges, mandates, operations, and ambitions is critical. At Hitachi Vantara Federal, we pride ourselves on our mission-centric approach to delivering on those customer promises and our methodology of working hand in hand with our customers to build meaningful solutions addressing their data challenges. To us, mission-centricity is not a corporate goal but rather embedded into our identity as an organization and is reflected in all the mission outcomes we power for our customers and partners.

Our core principles of trust, agility, and excellence are at the foundation of our service to the United States federal government. These core tenets guide us to provide unmatched solutions to our esteemed customers, which include all 16 cabinet agencies, every Armed Forces branch, and several intelligence agencies.

Trust is a guiding principle that permeates every aspect of our operations. We firmly believe in our business’s reliability, capability, and integrity, which form the bedrock of our interactions. Trust is vital for fostering effective collaborations with our customers, partners, and our team members. By nurturing a culture of trust, we encourage open communication, transparency, and mutual support, which are crucial in delivering exceptional results.

Agility is critical to delivering relevant and practical solutions in an ever-evolving landscape of national security and citizen services. We embrace change within our customers’ environments and mission operations with efficiency and an eye toward the future. We understand that innovation and progress stem from challenging the status quo. Our team approaches change with creativity, focus, and speed, enabling us to adapt and create value for our customers in even the most challenging situations.

Excellence is more than just a goal; it is engrained in the very fabric of our culture. It’s not just about what we do but how we do what we do that sets us apart. We are committed to being the best at delivering solutions and services that exceed customer expectations. Every team member in our organization is dedicated to continuous improvement, innovation, and pushing the boundaries of excellence to achieve unparalleled results.

Being mission-centric means aligning our entire organization around our customers’ critical objectives and needs. We prioritize understanding and fulfilling their missions above all else. By putting their success and goals at the forefront, we cultivate an unwavering dedication to providing the best possible solutions and services.

Hitachi Vantara Federal’s dedication to our mission-centric approach extends to the support we provide as a standard to our customers. Our 24x7x365 US-based support center ensures customers can address their technical challenges with unmatched speed and peace of mind. No matter the time zone or complexity of the issue, our support team is ready to assist, providing first-call resolution to our customer’s needs.

At Hitachi Vantara Federal, we do not merely see ourselves as a vendor to our customers; we embrace our role as a trusted partner. We understand the significance of intimate collaboration with our customers and the integrator ecosystem. Together, we co-create bespoke solutions tailored specifically to their unique mission needs. This collaborative approach allows us to align our expertise and technologies with our customers’ goals, enabling us to deliver solutions that make a tangible difference in their operations.

As a company designed to serve the United States federal government, Hitachi Vantara Federal takes its mandate seriously. We understand the critical nature of our customers’ missions and their trust in us to deliver on our promises. To this end, Hitachi Vantara Federal maintains its FOCI-mitigation and facility clearances and ensures our supply chains are transparent and resilient. These measures are in place to guarantee that our mission-critical solutions are delivered with the trust, agility, and excellence for which we’ve become known. In short, mission-centricity is at the core of our DNA. Our guiding principles of trust, agility, and excellence, combined with our commitment to intimate collaboration and emphasis on compliance, empower us to serve our customers with unmatched dedication and proficiency. Our journey is fueled by a passion to excel and a relentless pursuit of innovation, making us the perfect partner for the federal government’s most challenging missions. With the unwavering support of our customers and partners, we continue to stride forward, always committed to surpassing expectations and making a meaningful impact in the ever-evolving landscape of technology and service.

See how we define our first brand pillar, Data-Driven, here. Stay tuned for the final article in this series: “What it means to be Future-Focused” where we explain Hitachi’s global ambition and how we are evolving to address an unpredictable future.