April 6, 2021 02:00 PM Eastern Daylight Time
RESTON, Va. – Hitachi Vantara Federal, a leader in data-driven solutions and services for the Federal Government, today announced the promotion of Linda Jensen to the role of Senior Director of Customer Success. A trusted advisor with decades of experience leading teams that support the mission-critical infrastructure of federal civilian, defense and intelligence agencies, Jensen will continue to leverage her expertise to meet and exceed customer support expectations while proactively anticipating and avoiding potential service issues to avoid delivery disruption.
In her tenure at Hitachi Vantara Federal, Linda Jensen oversaw the growth of the Customer Service & Support organization from a team of 7 individuals to now over 50 highly knowledgeable and diverse team members spread across 4 departments. She also opened Hitachi Vantara Federal’s renowned and dedicated Federal Engagement & Support Center in Englewood, Colorado, which provides US based, first call resolution and 24/7 assistance solely to Federal customers. Comprised of cleared technical analyst engineers who understand Federal Government business operations with the ability to service Hitachi Vantara Federal’s full offering portfolio, the support center provides multiple levels of support services to ensure high availability for mission critical environments.
Prior to joining Hitachi Vantara Federal, Linda served as Federal Customer Service Director at EMC Federal where she managed 18 account managers responsible for the customer experience for service and support. Prior to EMC, Linda held positions as the Global Service Account Manager and Federal Director for storage Products at SUN Microsystems and Quantum.
About Hitachi Vantara Federal Corporation
Hitachi Vantara Federal guides federal agencies from what’s now to what’s next. We bring together an unmatched portfolio of edge-to-core-to-cloud infrastructure, AI and analytics, and industrial expertise to empower our customers’ digital missions and propel our nation forward. We are driven to provide competitive advantage to the United States federal government in the digital domains that matter most: the data center, data operations, and digital transformation. Hitachi Vantara Federal is a FOCI-mitigated subsidiary of Hitachi Vantara. Visit us at hitachivantarafederal.com.
About Hitachi Vantara
Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value. Visit us at www.hitachivantara.com.
About Hitachi, Ltd.
Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, is focused on its Social Innovation Business that combines information technology (IT), operational technology (OT) and products. The company’s consolidated revenues for fiscal year 2019 (ended March 31, 2020) totaled 8,767.2 billion yen ($80.4 billion), and it employed approximately 301,000 people worldwide. Hitachi drives digital innovation across five sectors – Mobility, Smart Life, Industry, Energy and IT – through Lumada, Hitachi’s advanced digital solutions, services, and technologies for turning data into insights to drive digital innovation. Its purpose is to deliver solutions that increase social, environmental and economic value for its customers. For more information on Hitachi, please visit the company’s website at https://www.hitachi.com.